Terms and Conditions

This website (www.ekofuel.org) is operated by Prima Industries Ltd ('we' or 'us'). These terms will apply to all your purchases from our website, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order. We may change these terms from time to time. Please check them before you make a new purchase.

Last Updated: 02/02/23

• Payment

  You can pay for your order by Visa or MasterCard (online or over the phone via Lloyds CardNet) or by PayPal. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information. If billing and delivery addresses are not the same, we may require a utility bill for confirmation. All prices quoted on our web Site include VAT unless stated otherwise. Prices on all products exclude delivery, unless stated by us.

• Your Agreement With Us

  We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

VAT for fuel

Bioethanol sold for domestic use for heating is subject to 5% VAT unless you won’t be using the purchase for heating (for example if purchasing for resale). The rate of VAT levied on sales of fuel products is subject to the intended use of those products. For full details of the relevant saw please see HMRC Reference: Notice 701/19 (August 2010). A guide to the appropriate rate is given below. 

Please note that we will not be held responsible for the incorrect application of a VAT rate to your order. It is YOUR responsibility to ensure that you understand the legislation, by agreeing to our terms and conditions you certify that your order is complaint with the relevant legislation. We will not be held responsible for inaccuracies in the advice tabled below.

 

VAT guide

Bioethanol intended for use as fuel: Fuel supplied for domestic use incurs VAT at the reduced rate of 5%. Business customers not intending to resell the product may apply the reduced rate for some deliveries provided they satisfy the requirements in the Legislation. Where Business customers do not satisfy these requirements they are obliged to pay the standard rate of VAT.

Bioethanol Intended for other uses: All other supplies are made at the standard rate of VAT. Please ensure you make a purchase with the appropriate rate levied.

• Availability

  All items are subject to availability. We can only guarantee availability whilst stocks last. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

• Important Information & Time Limitations

  Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery. Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them. If this is done after delivery has taken place, you are required to contact us within 24 hours of delivery of your goods giving full details of any problems, for us to arrange for suitable action to be taken.

• Damaged or Faulty Goods

  If you receive goods in a damaged condition, please make a note of this on the delivery despatch note when signing. Failure to note any damage when receiving the item will void the opportunity to claim. Goods must be checked on delivery and faulty goods must be reported within 24 hours of delivery with supportive evidence i.e photographic images. If there is a problem with your goods, please contact us on 01709 524 162 (Monday – Friday, 9am – 5pm), or via email at customerservices@ekofuel.org.

• Incorrect Goods/Wrong Amount of Goods

  It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order. If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the delivery despatch note when signing, you must then notify us of this by phone, email or letter in any case within 24 hours from receipt of goods. 

  Please Note: Do not use an item if it is damaged or an incorrect item. This counts as acceptance of goods and the item is then non returnable.

• Unwanted Items

  You have the right to cancel your order at any time before goods are delivered to you for any reason. In compliance with the distance selling regulations you have a "Cooling off" period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us at your own cost. A 20% restocking fee will be incurred when any goods are sent back unwanted after the 7 day cooling off period, this will be deducted from your refund. Proof of purchase is required when returning items.

  When we receive the goods we will inspect them to ensure the goods are in the same condition as when we sent them to you. All items are subject to inspection. As a consumer you have a duty to return the goods in perfect condition. We advise that you should return the product within its original packaging as it will insure that the product is not damaged on its return journey.

  We advise you to take out insurance on your goods when sending them back to our returns dept. If goods arrive to us damaged, you will be charged the full cost of the product.

  Please Note: We are unable to take back items that are over 28 days old from date of delivery.

• Money Back Guarantee

  If you are unsatisfied with the quality of your fuel, send back the remaining unopened bottles (at your expense) and we will refund you the value of the unopened bottles.

• Complaints Procedure

  If, in the event, you wish to make a complaint, please contact us in writing: 

  EkoFuel c/o Prima Industries Ltd, Unit 2 Chesterton Court, Chesterton Road, Eastwood Trading Estate, Rotherham, S65 1SJ. Alternatively email us at customerservices@primaind.co.uk.

  We shall then fully investigate the matter and contact you within 5 working days from receipt of letter. This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affect your statutory rights.

• Delay or Failure to Perform

  We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

  • An act of God, explosion, flood, fire or accident
  • War or civil disturbance
  • Strike, industrial action or stoppages of work
  • Any form of government intervention
  • A third party act or omission
  • Failure by you to give us a correct email or delivery address or notify us of any change of address

  If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

• Customer Information

  If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care staff on 01709 524 162 will be glad to assist you. Lines are open from 9.00am - 5pm from Monday to Friday. Alternatively you can e-mail us at customerservices@ekofuel.org, or write to our Customer Services department at: EkoFuel c/o Prima Industries Ltd, Unit 2 Chesterton Court, Eastwood Trading Estate, S65 1SJ.

• Data Protection and Privacy Statement

  We operate a strict Data Protection and Privacy Policy. Please see our full Privacy Policy here.

• Product Descriptions

  Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods.

  We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product. While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate. The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

• Governing Law

  All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

• Feedback

  Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department. You can them at: customerservices@ekofuel.org.

• General

  EkoFuel is a brand name of Prima Industries Limited which is a registered company of England and Wales, Company Number 5688373, with a registered office at Unit 2 Chesterton Court, Eastwood Trading Estate, Rotherham, South Yorkshire, S65 1SJ.